Privacy statement

What does CPP do with my personal information?

Don’t worry, CPP Assistance Services Private Limited (“CPP”, “we”, “us”, “our”) is fully committed to ensuring the privacy, confidentiality and integrity of customer information.

This privacy statement (together with our terms of use and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting (the “Site”) you are accepting and consenting to the practices described in this statement.

We do not collect any personal information from visitors to the public areas of our website. However, we do collect statistical information such as the number of visitors to certain areas of the website during a given period. We collect this information for statistical review only and it cannot be used to identify an individual user.

We may collect and process the following data about you:

  • Information you give us. This is information about you that you give us by filling in forms on our Site or by corresponding with us by phone, e-mail or otherwise. It includes information you provide if you use the ‘Contact Us’ form on the Site. The information you give us may include your name, phone number and email address.
  • Information we collect about you. With regard to each of your visits to the Site we may automatically collect the following information:
    – Technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, and the type of device you are using to access the Site.
    – Information about your visit through the use of Google Analytics. Google Analytics will collect information about your online activity on the Site, such as the web pages you visit, the links you click, and the searches you conduct on the Site. For more information on our use of Google Analytics, please see our Cookie Policy.

We do not collect any personal information from visitors to the public areas of our website. However, we do collect statistical information such as the number of visitors to certain areas of the website during a given period. We collect this information for statistical review only and it cannot be used to identify an individual user.

If you decide to apply for a membership online or register to use the members’ servicing area through the hyperlink available on the Site, we’ll collect personal information about you as you enter it into the requested fields. You can be rest assured that all personal data collected is processed in accordance with the Data Protection Act, 1998 of the United Kingdom, and other applicable laws of relevant jurisdictions, including India.


How your personal data will be used.

We use information collected about you on the Site in the following ways:

  • Information you give to us. This information will be used use to respond to any communication you send to us via the ‘Contact Us’ form.
  • Information we collect about you. We will use this information to:
    – Administer the Site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
    – Improve the Site to ensure that content is presented in the most effective manner for you and for your computer.

The ways in which we will use your data collected during the course of your membership are outlined in the Data Protection Notice contained within the Policy Terms and Conditions — we recommend that you read these carefully; they are available online and will be sent to you in your Welcome Pack and at renewal.

In addition to the above, we will collect information such as the IP address from which attempted logons to the members’ servicing area are made and details about failed logon attempts for the purpose of possible investigation into misuse or abuse of the website.

Your personal information will be shared with authorised third party service providers who perform services on our behalf (e.g. providing IT support and maintenance). These service providers may have access to personal information needed to perform their services, but are not permitted to share or to use this for any other purpose.


Does CPP use cookies?

This Site, along with most other major websites, use cookies. Cookies are pieces of information that a website transfers to the cookie file on your computer’s hard disk. Cookies enable users to navigate around the website and (where appropriate) enable us to tailor the content to fit the needs of visitors who have accessed the site.

The Site uses cookies.  For detailed information on the cookies used, please see our Cookie Policy.


What are web beacons and spotlight tags?

This Site may contain electronic images, known as web beacons or spotlight tags. These enable CPP to count users who have visited certain pages on the website. Web beacons and spotlight tags are simply tools used to obtain generic information about the web pages visited. They are not used to obtain information about specific users.


What about data security?

We take data security very seriously and go to great lengths to ensure your information is protected against unauthorised use of any kind. We have appropriate measures in place to safeguard the data we hold. We ensure security of our data and systems by operating an Information Security Management System that is aligned to global industry standards i.e. ISO27001. We also ensure compliance with PCI-DSS for our Card Data Environment

We are continually reviewing and updating our security procedures as new technologies become available. All areas of this website where personal information is collected are secure and will display the ‘padlock’ symbol for reassurance. Where information is transferred it shall be encrypted using the latest encryption technology commercially available.

Should your logon details (for the members’ servicing area available through the hyperlink on the Site) be entered incorrectly on three (3) occasions, your online account will be locked, although your policy can still be accessed by telephoning customer services. This is to protect your on-line account from misuse. Your account will also ‘timeout’ after fifteen (15) minutes during which no activity is recorded. This will reduce the risk of someone using your account without permission if you have forgotten to logout. If you need to reset your online account details for whatever reason, you can request help and guidance online or by phoning customer services.

Your activation codes, passwords and pass phrase questions/answers should be treated in the same way as you would treat you bank and credit card PIN numbers. Do not give your online account details to anyone not authorised to use your online account. We will never request that you disclose this information at any time other than when you use this website.


What are my rights?

Remember that you have a right to see all the personal information we hold about you, and if found to be inaccurate or deficient shall be corrected or amended as feasible. Details of how you can request a copy of all the personal information that we hold on file are shown in each of the product terms and conditions. Please note that there may be a separate administration charge for this service.

If at any time you want to tell us about a problem, discrepancy or grievance regarding your personal data/information/details or the processing thereof, please call our designated grievance officer Prachala Singh on 1800-419-4000 (Toll-free) or +91-921244-4000 or 6000-4000 (if calling from a mobile phone, please prefix Your city STD code) or you can also write to our grievance officer at:

CPP Assistance Services Private Limited
P O Box No 826,
Kalkaji Post Office,
New Delhi – 110019

Our grievance officer will do his best to expeditiously redress any issues/grievance that you may have within a period of thirty (30) days from the date of receiving your grievance.


Will there be changes to our Privacy Statement?

We may change this privacy statement from time-to-time by updating this page. We will not necessarily bring changes or updates to your attention so please revisit this page periodically to re-read this privacy statement and to ensure you are aware of any changes when you visit the Site. If there are substantive changes, we may at our discretion bring those to your attention, for example, by a message posted on the landing page of the Site.