CPP
Family on a walk

Our purpose

CPP India exists to make a bad day better, keeping people’s worlds turning so they can live their everyday uninterrupted and with more control. Our colleagues are driven by this purpose and make life smoother for millions of consumers who may have broken their mobile phone, lost their payment cards or need a doctor’s consultation.

We’re there for our clients too. We co-create innovative solutions that improve the core products of financial services companies and deliver additional revenue, improve customer retention and differentiated customer experiences.

Our products
Mother and Daughter

What we do

CPP India is a leading assistance services company and is part of the CPP Group. CPP Group is a UK-based assistance company with over 40 years’ experience in providing assistance solutions to insurance and financial services business partners and their customers.

Since 2008, CPP India has specialised in designing assistance products for local partners and collaborating with third parties and insurers to create customised propositions that drive value for retail banks, fintechs and non-banking financial companies (NBFCs).

10 +
Million Customers
10 +
Distribution Partners
4
Product Categories
Mother and Daughter in field

Our products

Our headline offerings include Card Protection which protects your customers in event of card loss, theft, damage or fraud; LivPlus provides health and wellness services for your customers; FoneSafe protects phones, laptops and tablets and Asset Secure takes care of your customers’ appliances with extended warranty and preventive maintenance services.

Our products

Our products are distributed by market leading banks, NBFCs and fintech companies.

AU Small Finance logo
Bajaj logo
Lendingkart logo
SBI Card logo
Tata Capital logo

Our Values

The values that define us ensure we can anticipate, innovate and adapt to clients and customer's needs, keeping our business moving forward.
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Keeping it simple means we focus on what we’re good at and always communicate in a straightforward way.
boy with light
Curiosity means embracing the freedom to explore innovative ways to make a difference and deliver outstanding experiences.
Skateboarder
Being brave means that it’s ok to challenge and take a leap of faith if the intention is sound, not being afraid to try something new and inspiring others to do the same.
Paint and smoke
Working together means strong camaraderie and collaboration as we strive to do things better.
Basketball player
Consider it done means we can be relied upon to do the right thing and deliver on our commitments, taking accountability to make things happen.

Our Leadership Team

Deepak Matai CPP

Deepak
Matai

CPP India CEO
Deepak Matai CPP
Deepak
Matai
CPP India CEO

Deepak is a Postgraduate in Rural Management and Accounting with over 25 years of experience in financial services, including previous roles at Barclays Bank and GE Capital. He Joined CPP India in 2010 having previously been part of the start-up team at Amul Ice cream and SBI Card. He was a founder member of the Barclaycard business in India and launched the credit card across the top 10 cities.

Deepak is responsible for leading the development and delivery of CPP India’s growth strategy and delivering excellent outcomes for customers.
Gagan Chawla

Gagan
Chawla

Finance Director
Gagan Chawla
Gagan
Chawla
Finance Director

Gagan is a Chartered Accountant with more than 26 years in business planning & strategy, M&A, financial accounting, taxation, compliance, project management and process controls & improvements. He has diversified experience in the service and manufacturing industries with proven management and technical skills to manage and lead the finance function.

He joined CPP in December 2010 and prior to this he held a number of senior positions at Aviva Life Insurance, Agilent Technologies, Gillette, Honeywell and Honda Cars.
Kapil Bansal

Kapil
Bansal

Head of Sales and Distribution
Kapil Bansal
Kapil
Bansal
Head of Sales and Distribution

Kapil leads CPP India’s distribution, product and marketing functions that include revenue generation, customer acquisition, partner management, product management, and customer lifecycle management.

He joined CPP in 2013, and has led several initiatives on commercial deal structuring, new product launches, and technology development.

Kapil brings almost 18 years of experience to the leadership team and has worked with leading brands including ICICI Bank and Barclays Bank. He holds an MBA from NITIE, Mumbai and bachelor’s degree in engineering from NIT, Bhopal.
Prachala Singh

Prachala
Singh

Head of Operations
Prachala Singh
Prachala
Singh
Head of Operations

Prachala joined CPP India in 2008 and has leveraged her vast experience in managing banking operations to help establish and run the processes that ensure CPP India delivers on its promises for its customers today.

Prior to CPP she completed her Masters from Delhi University before joining Standard Chartered Bank (SCB).

At SCB, she was Customer Service Head (North) for the Wholesale Bank Division and was part of the team that established the processes for scaling the credit card division.
Office workers celebrating

Our People

Our long-term success is dependent on our people. We’re looking to the future and are committed to building a business where our people are healthy and happy and can fulfil their potential. One where we’re united by our purpose and empowered by a culture of putting innovation, business partners and their customers first.

We’re creating an environment of opportunity where all colleagues can be at their best. Growing our people grows our business, and when our colleagues feel engaged and valued, they’re motivated to deliver the best possible service to our business partners and enhance our company performance.

 

Interested in joining CPP India? Send your CV to [email protected].

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